Start with the place you paid
For a Kiwi Studios package bought through a marketplace, use that marketplace's refund process. The store processes payment and determines eligibility under its current terms and applicable law. A listing on this website does not change the license or refund rights attached to your purchase.
Fab purchases
Read the Fab refund policy and use Fab Support for a request. Keep your order reference and the product name available. If a product problem requires publisher assistance, contact Kiwi Studios support. We can investigate and provide information needed for the store's review; contacting us does not itself approve or complete a refund.
Unity Asset Store purchases
Use the refund process for the order in your Unity account. The current Unity Asset Store Terms and EULA describe automatic and manually reviewed requests, conditions, and time limits. Contact Unity Support for the transaction and Kiwi Studios support for a product issue.
A product marked Unity Asset Store: In review on this website is not yet advertised here as available to buy from that store. Availability can differ between marketplaces.
Direct services and subscriptions
The public package catalog links to marketplace checkout; it does not collect card details. If you have a separate written agreement or invoice with Kiwi Studios, its stated cancellation and refund terms apply together with mandatory law. Contact support@kiwistudios.co with that reference. This page does not create a new paid subscription or authorize recurring charges.
Help with a product
Send the product name, purchased version, marketplace, order reference if needed, and a short description of the problem. Include Unity, operating system, and render-pipeline versions when relevant. Remove passwords, payment-card details, license keys, and unrelated personal information from attachments.
Check the listing's requirements and documented limitations before purchase. We will help investigate a mismatch or defect, but the marketplace decides a marketplace refund under its process. Do not let an ongoing support conversation cause you to miss a store's request deadline.
Your statutory rights
Nothing here removes mandatory consumer protections, rights concerning defective or misdescribed digital content, or a cancellation right that applies by law. We do not impose a blanket no-refund rule. Contact us if you need help identifying the correct request route.