Contact and scope
Kiwi Studios builds software, managed services, and Unity packages. Contact support@kiwistudios.co about your information or this notice. Our business contact page provides the current public contact details.
This notice covers this website, Kiwi accounts, support, and the products that link to it. Kauri workspace content and Kiwi SDK or game activity involve different data from browsing the public storefront. An organization operating a workspace or a game may control its own content and purposes; its notice also applies. Marketplace purchases are processed under the store's own privacy notice.
Browsing the website
You can browse product pages and documentation without an account. The public storefront does not load advertising pixels, third-party audience analytics, or embedded third-party video players. Fonts, product images, and demonstration videos are served by Kiwi Studios. Product videos play only when you choose to play them.
Our web server receives the IP address, requested URL, browser information, referrer when provided, request time, and response status needed to deliver and troubleshoot requests. These are server access records, not an advertising profile. Standard web access logs rotate daily and retain 14 archived rotations, plus the active log. Security incidents and separate application records may require different retention.
Accounts and support
Creating a Kiwi account requires an email address, username, and password. A custom username tag is optional. Passwords are stored as hashes. We use your email for sign-in and security codes, account changes, and necessary service notices. Your username identifies you in connected services. Website registration and sign-in do not request a Unity game-service identity.
For new website registrations we record the account identifier, the terms and privacy notice versions shown, the newsletter choice, and its time. This record does not add an IP address or browser fingerprint. Viewing the privacy notice is separate from agreeing to receive marketing.
If you contact support, we receive your email address, message, and any files you choose to send. Include the product version and relevant error details; remove passwords, keys, unrelated personal information, and confidential customer data from logs or screenshots. For purchase support, the marketplace and order reference are usually enough. Do not send card numbers or government identity documents unless we explain a specific lawful need and a suitable secure method.
Optional newsletter
The studio newsletter is optional and off by default when you register on this website. If you choose it, we use your email to send product news and offers. Declining it does not prevent account creation or support. Security and account messages are separate and remain necessary to operate your account.
Unsubscribe from the newsletter at any time. You can also ask support@kiwistudios.co to stop marketing. Withdrawing consent does not change processing already lawfully completed.
Kauri, SDK, and game services
If you use Kauri, we process the account, membership, permissions, workspace content, files, comments, automation settings, and collaboration records needed for your workspace. Owners and administrators can control access to workspace content. Connected integrations receive the information required by the permissions and actions you or your organization enable.
If you use a game or Kiwi SDK service, the relevant features can process player identity, game saves, inventory, purchases, multiplayer presence, gameplay events, diagnostics, and crash records. This product telemetry is separate from public website analytics. A developer or workspace organization may have its own responsibilities and privacy notice. Contact that operator for processing it controls, or contact us for help identifying the appropriate route.
Do not submit sensitive or regulated information to a service unless its stated purpose and your agreement support that use.
Purposes and recipients
We process information to provide requested services, secure accounts, deliver support, investigate abuse, and meet legal obligations. Optional marketing relies on your choice. Where a law requires a specific basis or consent for another purpose, that requirement applies; this notice does not turn all processing into consent-based processing.
Hosting, email delivery, storage, and security providers process information needed to operate the service. Connected providers and marketplaces receive information when you use them. We may disclose information when required by law or to establish, exercise, or defend legal claims. We do not sell personal information or use the storefront for cross-context behavioral advertising.
Providers and connected services may process information in different countries. Contact us for information about the providers and transfer arrangements relevant to your service. A link to another service does not load its embedded player or sign you in to it automatically; its own notice applies when you visit.
Cookies and browser storage
Sign-in uses essential cookies and browser storage. Kauri also remembers requested interface settings and pending offline work. See the Cookie Policy for names, purposes, duration, and controls. There is no optional advertising or audience-tracking cookie to accept on the public storefront.
Retention and deletion
Account information is kept while the account is active and needed to provide the services you use. Signup choice evidence follows the account and is included in account deletion and export. Signing out removes this browser's sign-in storage and ends the current server session; it does not delete your account.
You can update account details or request deletion from account settings. Accounts that own an active SDK app may need ownership transferred or the app closed first so deletion does not silently remove another customer's service. Use the account-data download in account settings for the available account and SDK records, or contact support for assistance and other records. Kauri workspace retention and shared content can also depend on the organization that controls the workspace.
Support correspondence, incident evidence, financial records, and backups may need to remain for the purpose for which they were collected or a legal obligation. We do not promise that these separate records disappear instantly when an account is deleted. You can ask what remains, why, and for how long in your case.
Your choices and rights
Depending on applicable law, you may request access, a copy, correction, deletion, restriction, objection, or withdrawal of consent. For access, rectification, cancellation, and opposition (ARCO), or another privacy request, email support@kiwistudios.co with the right you want to exercise and enough information to identify the account. We may verify control of the account, using only information necessary for that verification. Do not include your password.
We respond within the deadlines required by the law that applies to your request and explain any permitted refusal or extension. You may also complain to the competent data protection authority in your jurisdiction. Marketing choices do not affect rights or access to essential account functions.
Children and security
These website account and business collaboration services are not directed to children under 13. Do not register if you are under 13. Additional local age and parental authorization rules and a game's own rating may apply. Contact us if you believe a child has provided information without required authorization.
We use access controls, encrypted connections, password hashing, and account verification to protect information. No system is risk-free. Use a unique password and protect your sign-in codes.
Changes
We show the current revision date above. Material changes receive any additional notice or renewed choice required by applicable law. An updated notice does not silently opt you into marketing.