# Kiwi Studios Refund Policy

_Last updated: September 7, 2026_

## Start with the place you paid

For a Kiwi Studios package bought through a marketplace, use that marketplace's refund process. The store processes payment and determines eligibility under its current terms and applicable law. A listing on this website does not change the license or refund rights attached to your purchase.

## Fab purchases

Read the [Fab refund policy](https://www.fab.com/refund-policy) and use [Fab Support](https://support.fab.com/) for a request. Keep your order reference and the product name available. If a product problem requires publisher assistance, contact [Kiwi Studios support](mailto:support@kiwistudios.co). We can investigate and provide information needed for the store's review; contacting us does not itself approve or complete a refund.

## Unity Asset Store purchases

Use the refund process for the order in your Unity account. The current [Unity Asset Store Terms and EULA](https://unity.com/legal/as-terms) describe automatic and manually reviewed requests, conditions, and time limits. Contact [Unity Support](https://support.unity.com/) for the transaction and [Kiwi Studios support](mailto:support@kiwistudios.co) for a product issue.

A product marked **Unity Asset Store: In review** on this website is not yet advertised here as available to buy from that store. Availability can differ between marketplaces.

## Direct services and subscriptions

The public package catalog links to marketplace checkout; it does not collect card details. If you have a separate written agreement or invoice with Kiwi Studios, its stated cancellation and refund terms apply together with mandatory law. Contact [support@kiwistudios.co](mailto:support@kiwistudios.co) with that reference. This page does not create a new paid subscription or authorize recurring charges.

## Help with a product

Send the product name, purchased version, marketplace, order reference if needed, and a short description of the problem. Include Unity, operating system, and render-pipeline versions when relevant. Remove passwords, payment-card details, license keys, and unrelated personal information from attachments.

Check the listing's requirements and documented limitations before purchase. We will help investigate a mismatch or defect, but the marketplace decides a marketplace refund under its process. Do not let an ongoing support conversation cause you to miss a store's request deadline.

## Your statutory rights

Nothing here removes mandatory consumer protections, rights concerning defective or misdescribed digital content, or a cancellation right that applies by law. We do not impose a blanket no-refund rule. Contact us if you need help identifying the correct request route.